:root{--green:#0b5d3b;--green-dark:#08452c;--green-soft:#e8f2ed;--gold:#c99a2e;--ink:#1b2620;--muted:#5d6b64;--line:#d9e1dc;--bg:#f4f6f5;--card:#fff;--red:#b42318;--red-soft:#fdecea;--amber:#a15c07;--amber-soft:#fff4e0;--blue:#1d5fa8;--blue-soft:#e8f0fa;--radius:8px;--shadow:0 1px 2px #10281c0f, 0 2px 8px #10281c0d;color:var(--ink);font-family:Segoe UI,system-ui,-apple-system,Roboto,Arial,sans-serif;line-height:1.5}*{box-sizing:border-box}body{background:var(--bg);margin:0;font-size:15px}a{color:var(--green)}h1{margin:0 0 .5rem;font-size:1.6rem}h2{margin:0 0 .75rem;font-size:1.2rem}h3{margin:0 0 .5rem;font-size:1rem}.wrap{max-width:1040px;margin:0 auto;padding:0 16px}.wrap.wide{max-width:1320px}main.wrap{min-height:70vh;padding-top:24px;padding-bottom:48px}.skip{position:absolute;left:-999px}.skip:focus{z-index:99;background:#fff;padding:8px;top:8px;left:8px}.site-header{background:var(--green);color:#fff;border-bottom:4px solid var(--gold)}.header-inner{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding-top:10px;padding-bottom:10px;display:flex}.brand{color:#fff;align-items:center;gap:12px;text-decoration:none;display:flex}.logo{object-fit:contain;background:#fff;border-radius:50%;flex:none;width:48px;height:48px}.logo-fallback{color:var(--green);place-items:center;font-size:12px;font-weight:800;display:grid}.brand-org{letter-spacing:.08em;text-transform:uppercase;opacity:.9;font-size:11px;display:block}.brand-title{font-size:16px;font-weight:700;display:block}.top-nav{flex-wrap:wrap;align-items:center;gap:4px;display:flex}.top-nav a,.top-nav button{color:#fff;cursor:pointer;font-size:14px;font:inherit;background:0 0;border:0;border-radius:6px;padding:6px 10px;text-decoration:none}.top-nav a.active,.top-nav a:hover,.top-nav button:hover{background:#ffffff26}.site-footer{color:var(--muted);border-top:1px solid var(--line);background:#fff;padding:24px 0;font-size:13px}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:16px;padding:20px}.hero{background:linear-gradient(135deg, var(--green), var(--green-dark));color:#fff;border-radius:var(--radius);margin-bottom:24px;padding:32px}.hero p{opacity:.95;max-width:640px}.grid3{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;display:grid}.portal-card{color:inherit;text-decoration:none;transition:transform .1s,box-shadow .1s;display:block}.portal-card:hover{transform:translateY(-2px);box-shadow:0 6px 18px #10281c1a}.portal-card h2{color:var(--green)}.steps{counter-reset:s;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px;padding:0;list-style:none;display:grid}.steps li{background:var(--green-soft);counter-increment:s;border-radius:6px;padding:10px 12px;font-size:13px}.steps li:before{content:counter(s) ". ";color:var(--green);font-weight:700}.field{margin-bottom:14px}.field label{margin-bottom:4px;font-size:14px;font-weight:600;display:block}.req{color:var(--red)}input[type=text],input[type=email],input[type=password],input[type=search],input[type=date],select,textarea{width:100%;font:inherit;color:var(--ink);background:#fff;border:1px solid #b9c6bf;border-radius:6px;padding:9px 11px}textarea{resize:vertical;min-height:110px}input:focus,select:focus,textarea:focus,button:focus-visible,a:focus-visible{outline-offset:1px;outline:3px solid #c99a2e99}.has-error input,.has-error select,.has-error textarea{border-color:var(--red)}.hint{color:var(--muted);margin-top:3px;font-size:13px}.error-text{color:var(--red);margin-top:3px;font-size:13px}.check{align-items:flex-start;gap:8px;display:flex;font-weight:400!important}.check input{margin-top:4px}.row{grid-template-columns:1fr 1fr;gap:14px;display:grid}@media (width<=640px){.row{grid-template-columns:1fr}.hero{padding:22px}}.btn{background:var(--green);color:#fff;border:1px solid var(--green);font:inherit;cursor:pointer;border-radius:6px;align-items:center;gap:6px;padding:9px 16px;font-weight:600;text-decoration:none;display:inline-flex}.btn:hover{background:var(--green-dark)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.secondary{color:var(--green);background:#fff}.btn.secondary:hover{background:var(--green-soft)}.btn.danger{background:var(--red);border-color:var(--red)}.btn.small{padding:5px 10px;font-size:13px}.link{color:var(--green);cursor:pointer;font:inherit;background:0 0;border:0;padding:0;text-decoration:underline}.actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.alert{border:1px solid;border-radius:6px;justify-content:space-between;gap:12px;margin-bottom:14px;padding:12px 14px;display:flex}.alert-info{background:var(--blue-soft);border-color:#b7cdea}.alert-success{background:var(--green-soft);border-color:#a9cdb9}.alert-error{background:var(--red-soft);color:#7a1a12;border-color:#f1b5ae}.alert-warning{background:var(--amber-soft);border-color:#f0cf96}.spinner{color:var(--muted);align-items:center;gap:8px;padding:16px 0;display:flex}.spinner .dot{border:2px solid var(--line);border-top-color:var(--green);border-radius:50%;width:14px;height:14px;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.empty{text-align:center;color:var(--muted);padding:32px 12px}.code-box{letter-spacing:.08em;background:var(--green-soft);word-break:break-all;border-radius:6px;padding:10px 14px;font-family:ui-monospace,Consolas,monospace;font-size:1.25rem;display:inline-block}.kv{grid-template-columns:160px 1fr;gap:6px 12px;font-size:14px;display:grid}.kv dt{color:var(--muted)}.kv dd{word-break:break-word;margin:0}@media (width<=640px){.kv{grid-template-columns:1fr}.kv dt{margin-top:6px}}.pre{white-space:pre-wrap;word-break:break-word}.pill{white-space:nowrap;border-radius:999px;padding:2px 9px;font-size:12px;font-weight:700;display:inline-block}.pill-new{color:#1d4f91;background:#e7eefb}.pill-ack{color:#3c4a55;background:#eef0f2}.pill-assigned{color:#5a2e9b;background:#efe8fb}.pill-progress{color:#0b5d3b;background:#e1f3ea}.pill-waiting{background:var(--amber-soft);color:var(--amber)}.pill-escalated{background:var(--red-soft);color:var(--red)}.pill-review{color:#8a5a00;background:#fff1d6}.pill-resolved{color:#146c37;background:#dff5e6}.pill-closed{color:#4c5752;background:#e9ecea}.pill-reopened{color:#9c1c5b;background:#fde7f1}.prio{font-size:12px;font-weight:700}.prio-critical{color:var(--red)}.prio-high{color:var(--amber)}.prio-medium{color:var(--blue)}.prio-low{color:var(--muted)}.thread{margin:0;padding:0;list-style:none}.thread li{border-left:3px solid var(--line);background:#fafbfa;border-radius:0 6px 6px 0;margin-bottom:10px;padding:8px 12px}.thread li.from-inst{border-left-color:var(--gold)}.thread li.to-inst{border-left-color:var(--green)}.thread li.note{background:#f7f4fc;border-left-color:#8a6fc2}.thread li.action{border-left-color:var(--blue);background:#f3f7fc}.meta{color:var(--muted);font-size:12px}.file-list{margin:6px 0 0;padding-left:18px;font-size:13px}.dash>*,.detail>*{min-width:0}.dash{grid-template-columns:240px 1fr;align-items:start;gap:16px;display:grid}@media (width<=860px){.dash{grid-template-columns:1fr}}.queues{margin:0;padding:6px;list-style:none}.queues button{width:100%;font:inherit;cursor:pointer;text-align:left;color:var(--ink);background:0 0;border:0;border-radius:6px;justify-content:space-between;padding:8px 10px;display:flex}.queues button:hover{background:var(--green-soft)}.queues button.active{background:var(--green);color:#fff}.queues .count{text-align:right;min-width:24px;font-size:13px;font-weight:700}.queues .hot .count{color:var(--red)}.queues button.active .count{color:#fff}@media (width<=860px){.queues{gap:4px;display:flex;overflow-x:auto}.queues button{white-space:nowrap;gap:8px}}.filters{grid-template-columns:2fr 1fr 1fr auto;gap:8px;margin-bottom:12px;display:grid}@media (width<=760px){.filters{grid-template-columns:1fr 1fr}}table.list{border-collapse:collapse;width:100%;font-size:14px}table.list th{text-align:left;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);border-bottom:2px solid var(--line);padding:8px;font-size:12px}table.list td{border-bottom:1px solid var(--line);vertical-align:top;padding:10px 8px}table.list tr.clickable{cursor:pointer}table.list tr.clickable:hover td{background:var(--green-soft)}.tno{white-space:nowrap;font-family:ui-monospace,Consolas,monospace;font-weight:600}@media (width<=760px){table.list thead{display:none}table.list tr{border-bottom:1px solid var(--line);padding:8px 0;display:block}table.list td{border:0;padding:2px 8px;display:block}table.list td[data-label]:before{content:attr(data-label) ": ";color:var(--muted);font-size:12px}}.detail{grid-template-columns:1fr 340px;align-items:start;gap:16px;display:grid}@media (width<=960px){.detail{grid-template-columns:1fr}}.action-centre .btn{justify-content:center;width:100%;margin-bottom:8px}.tabs{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:4px;margin-bottom:14px;display:flex}.tabs button{font:inherit;cursor:pointer;color:var(--muted);background:0 0;border:0;border-bottom:3px solid #0000;padding:8px 12px}.tabs button.active{color:var(--green);border-bottom-color:var(--green);font-weight:600}.timeline{margin:0;padding:0;font-size:14px;list-style:none}.timeline li{border-left:2px solid var(--line);padding:8px 0 8px 18px;position:relative}.timeline li:before{content:"";background:var(--green);border-radius:50%;width:10px;height:10px;position:absolute;top:13px;left:-6px}.badge-warn{background:var(--amber-soft);color:var(--amber);border-radius:4px;padding:2px 8px;font-size:12px;font-weight:600}.modal-backdrop{z-index:50;background:#0a191273;place-items:center;padding:16px;display:grid;position:fixed;inset:0}.modal{border-radius:var(--radius);background:#fff;width:min(560px,100%);max-height:92vh;padding:20px;overflow:auto;box-shadow:0 20px 50px #00000040}.modal-head{justify-content:space-between;align-items:center;display:flex}.modal-head .link{font-size:24px;text-decoration:none}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px;display:grid}.stat{border:1px solid var(--line);border-radius:var(--radius);background:#fff;padding:14px}.stat b{color:var(--green);font-size:1.6rem;display:block}.stat span{color:var(--muted);font-size:13px}.table-wrap{overflow-x:auto}.inline-form{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));align-items:end;gap:10px;display:grid}.muted{color:var(--muted)}.demo-banner{padding:8px max(16px, env(safe-area-inset-left,0px));background:var(--amber-soft);color:#5c3a00;border-bottom:1px solid #f0cf96;flex-wrap:wrap;align-items:center;gap:6px 14px;font-size:13px;display:flex}.demo-banner strong{text-transform:uppercase;letter-spacing:.06em;font-size:12px}.demo-banner span{min-width:0}.demo-accounts{gap:8px;display:grid}.demo-account{text-align:left;border:1px solid var(--line);font:inherit;cursor:pointer;color:var(--ink);background:#fff;border-radius:6px;flex-wrap:wrap;justify-content:space-between;gap:12px;padding:12px 14px;display:flex}.demo-account:hover,.demo-account:focus-visible{border-color:var(--green);background:var(--green-soft)}.demo-account span{color:var(--muted);font-size:13px}.grid2{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px;display:grid}.footer-inner{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 24px;display:flex}.footer-staff{color:var(--muted);font-size:12px}